51games Privacy Policy

This Privacy Policy applies to all personal information collected by 51games through the website at 51games.bio, any associated mobile browser sessions, customer support communications, and all other services offered under the 51games brand to players in the Philippines.

51games operates as a personal information controller under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. As such, 51games is responsible for determining the purposes and means by which your personal data is processed on the platform.

By registering a 51games account, accessing the platform, or otherwise providing your personal information to 51games, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must discontinue use of the 51games platform immediately.

51games collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal information we collect are outlined in the table below:

51games does not collect sensitive personal information (as defined under the Philippine DPA) beyond what is strictly required for identity verification and regulatory compliance purposes. We do not collect information relating to your racial or ethnic origin, political opinions, religious beliefs, or health data except where directly relevant to a responsible gaming or self-exclusion assessment.

51games uses your personal information for the following specific purposes. We only process data that is adequate, relevant, and limited to what is necessary for each purpose:

To create and maintain your 51games account, verify your identity and age (21+ requirement under PAGCOR regulations), process your deposits and withdrawals in Philippine Peso (PHP) via GCash, Maya, BPI, BDO, and other accepted payment channels, provide access to all games and platform features, and deliver customer support services through live chat and email.

To fulfill our obligations under PAGCOR licensing requirements, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and all other applicable Philippine laws and regulations. This includes conducting Know Your Customer (KYC) checks, filing required transaction reports, and maintaining records for the duration prescribed by law.

To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, unauthorized account access, and any other conduct that violates the 51games Terms & Conditions or applicable law. Your gaming activity data and technical data are analysed by our risk management systems for this purpose.

To monitor for indicators of problem gambling behaviour, enforce deposit limits and self-exclusion requests, deliver responsible gaming notifications and session reminders, and support players who request intervention tools through the 51games responsible gaming programme.

With your explicit consent, to send you promotional offers, bonus notifications, game updates, and other marketing communications via email or SMS. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

To analyse aggregated, anonymised usage data for the purposes of improving platform performance, enhancing the user experience, developing new features, and conducting internal business analytics. Aggregated data used for this purpose does not identify individual players.

Under the Philippine Data Privacy Act of 2012, 51games processes your personal information on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of the agreement between you and 51games — including account registration, game participation, payment processing, and customer support.
• Legal Obligation: Processing is required to comply with our obligations under PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine legislation.
• Legitimate Interests: Processing is necessary for the legitimate interests of 51games, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics, provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and any non-essential data processing activities, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without penalty.

51games does not sell, rent, or trade your personal information to third parties for their own commercial purposes. Your data may be shared only in the following circumstances and only to the extent necessary for each purpose:

We engage trusted third-party service providers to support the operation of the 51games platform. These include payment processors (GCash, Maya, BPI, BDO, and other payment partners), KYC and identity verification providers, game software providers, cloud hosting and infrastructure providers, and customer support platform operators. All service providers are bound by data processing agreements that require them to process your data only on our documented instructions and to maintain appropriate security measures.

We are required to disclose certain player data to PAGCOR and other Philippine regulatory bodies as part of our licensing obligations. We may also disclose personal information to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction where required by law or valid legal process.

In the event of a merger, acquisition, corporate restructuring, or sale of all or part of the 51games business, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify affected players of any such transfer and the applicable privacy terms within a reasonable timeframe prior to the transfer taking effect.

The 51games platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, remember your preferences, and collect analytical data about how the platform is used. The types of cookies used by 51games are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your 51games account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without affecting core functionality.
• Functional Cookies: Used to remember your language preferences, display settings, and other personalisation choices across sessions. These improve your experience on the platform.
• Analytical Cookies: Used to collect anonymised, aggregated data about how visitors interact with the 51games platform — including pages visited, time spent, and features used. This data is used solely to improve the platform and does not identify individual users.
• Responsible Gaming Cookies: Used to maintain your responsible gaming settings, including session time reminders and active cooling-off status, across browser sessions.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to log in to and use the 51games platform. 51games does not use third-party advertising or retargeting cookies.

51games retains your personal information for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal retention requirements. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active account relationship with 51games plus a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act and its implementing regulations.
• KYC Documentation: Retained for a minimum of five (5) years following account closure or the last transaction date, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, unless a longer period is required in connection with an active dispute or investigation.
• Marketing Consent Records: Retained for the duration of the consent and for three (3) years after consent withdrawal, as evidence of lawful processing.
• Technical / Log Data: Retained for up to twelve (12) months for security monitoring and fraud detection purposes, then deleted or anonymised.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with an individual player.

51games implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security practices include:

• Transport Layer Security (TLS) encryption for all data transmitted between your browser and the 51games platform.
• Encryption of sensitive data fields (including payment references and government ID numbers) at rest in our databases.
• Role-based access controls limiting employee access to personal data strictly to those with a documented business need.
• Regular security assessments, vulnerability scanning, and penetration testing of the 51games platform infrastructure.
• Mandatory data privacy and security training for all 51games personnel who handle personal information.
• Incident response procedures enabling prompt identification, containment, and notification of any personal data breach in accordance with NPC reporting requirements.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 51games. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13.

• Right to Be Informed: You have the right to be informed whether 51games holds personal information about you and to receive clear, accessible information about how that data is processed — as provided in this Privacy Policy.
• Right of Access: You have the right to obtain a copy of the personal information 51games holds about you, together with information about the purposes for which it is processed and the parties with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information held about you. You may update basic account details directly through your 51games account settings.
• Right to Erasure: You have the right to request deletion of your personal information where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations applicable to 51games under PAGCOR and AMLA regulations.
• Right to Object: You have the right to object to the processing of your personal information where that processing is based on legitimate interests or for direct marketing purposes. Objections to marketing communications can be actioned immediately through your account settings.
• Right to Data Portability: You have the right to receive a structured, machine-readable copy of the personal information you have provided to 51games, where technically feasible.
• Right to Damages: You have the right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal information, in accordance with the Philippine DPA.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated.

51games will respond to all verified data subject requests within fifteen (15) business days of receipt. We may request proof of identity before processing any request to ensure we are disclosing or amending data only to the correct individual.

The 51games platform is strictly intended for adults aged 21 years and above in accordance with PAGCOR regulations governing casino-style online gaming in the Philippines. 51games does not knowingly collect personal information from individuals under the age of 21.

If 51games becomes aware that personal information has been collected from a person under 21 years of age, that account will be immediately suspended, the personal information will be deleted from our systems in accordance with applicable law, and any funds in the account will be returned in accordance with our standard procedures. If you have reason to believe that a minor has registered on the 51games platform, please notify us immediately at [email protected].

The 51games platform is primarily operated from the Philippines and your personal information is stored on servers located within the Philippines. However, certain service providers engaged by 51games — including game software providers, cloud infrastructure providers, and KYC technology providers — may be located outside the Philippines, which may involve transferring your personal data to jurisdictions outside the country.

Where personal data is transferred outside the Philippines, 51games ensures that appropriate safeguards are in place consistent with the requirements of the Philippine Data Privacy Act, including contractual data protection obligations with receiving parties. By using the 51games platform, you consent to the transfer of your personal information to jurisdictions outside the Philippines where necessary for the provision of services, subject to the protections described in this Privacy Policy.

51games reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered players by email or through a prominent in-platform notification at least fourteen (14) days before the updated Privacy Policy takes effect.

The most current version of this Privacy Policy will always be available at this page. The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. Your continued use of the 51games platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

51games has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information by 51games, please contact our DPO through the following channel:

Data Protection Officer — 51games
Email: [email protected]

Please mark your subject line with DATA PRIVACY REQUEST to ensure your communication is routed directly to the DPO team. We aim to acknowledge all formal privacy requests within five (5) business days and to provide a substantive response within fifteen (15) business days.

If you are not satisfied with 51games's response to your privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines through its official channels.